Your questions,
beautifully answered.

Orders are typically processed within 3–10 business days after payment is received. Orders are not processed or shipped on holidays.

Once your order has been processed and shipped, you’ll receive tracking information by email when available. Delivery times vary depending on the carrier and destination.

You have 30 days after receiving your item to request a return. Hair must be unworn and unused, in its original packaging with the tag attached. Contact us to start your return and we’ll send you a return label with instructions.

Laos is silky and refined, Burmese is fuller with a rich texture, Vietnamese has natural movement, and Kinky blends beautifully with coily and natural textures. Not sure? Contact us and we’ll help you choose.

Use a sulfate-free shampoo, rinse with lukewarm water, deep condition regularly and let the hair air-dry where possible. Detangle gently from ends to roots and store your bundles dry and loosely wrapped.

Yes. Raw hair can be coloured, lifted, curled and straightened. We recommend a professional stylist and always using a heat protectant to keep the hair healthy.

Raw hair is unprocessed human hair with the cuticles intact and aligned, for a natural, consistent look and feel.

Yes. Our bundles are 100% raw, single-donor human hair, so the texture, colour and movement stay consistent from bundle to bundle.

With gentle care, raw hair can be worn and reinstalled many times. Longevity depends on your routine, heat use and colour treatments.

It depends on the length and fullness you want. Contact us with your desired look and we’ll help you choose the right bundles, closure or frontal.

Custom or personalised orders, sale items and gift cards can’t be returned. Hair that has been washed, coloured, cut or styled isn’t eligible for a return.

Please inspect your order on arrival and contact us straight away if an item is defective, damaged or not what you ordered, so we can make it right.

We’ll let you know once your return has been received and inspected. Approved refunds are made to your original payment method within 10 business days; your bank may take a little longer to post it.